How process standardization reaches all towerco stakeholders
Employees
Employees can see business processes step-by-step, simplifying work and providing a day-one roadmap for new hires. In addition to guiding work, standardized end-to-end process maps show employees how their day-to-day work fits into the company’s operations.
Systems Developers
With an overview of all business activities to understand how time is spent and the responsibilities of team members, systems developers can create standardized systems that will functionally link departments.
Management Teams
With access to granular data on each milestone in all phases of the tower lifecycle, managers get a clear picture of the company’s operations, from a high-level perspective to the individual milestones on the ground.
Customers
Clear process flows enable towercos to reduce cycle times and communicate clear timelines to customers, as well as deliver timely, accurate site data to measure coverage and capacity across the portfolio. This improves efficiency and uptime, leading to better results for MNOs.
Investors
Investors can have an overview of the towerco’s operations, and process standardization will support sustainable and scalable growth that investors seek. Private equity investors use process maps as the basis for valuing towercos
Interested in learning more? Find the next post in this series, “The Sell-Build-Design-Operate Framework” here.